Ordering | Delivery | Returns
Buying from us
What you can expect from us
We hope you will find the ordering process quick and easy at Dr Kathy Weston, our shop is open 7 days a week, 24 hours a day.
We use PayPal and Stripe for payment processing, we find these to be the safest and most secure.
All your card information is encrypted using the latest secure technology and passed directly to PayPal and Stripe for authorisation. Please note, we are only able to process your order once authorisation has been obtained.
Where a product comes with links to video resources, you will receive these links in a separate email after your order has been processed, please contact us if you have any issues.
If you need any help or advice before making your purchase feel free to drop us a line, we would be happy to answer any questions.
Phone 07743 367587
Our office hours are Monday - Friday 9:00 until 17:00 (GMT)
Dr Kathy Weston does not store or share any financial information provided by the customer.
All products, designs and copy and copyright Dr Kathy Weston and Lydia Berman Creative, all rights reserved. You may not copy, redistribute or sell any of the products or content on this site. Please contact us if you wish to use any of the content in Press or Media.
We aim to dispatch all orders same day, or next day if ordered after 2pm, if you need an order urgently then please contact us at email@example.com and we'll do our best to help. Our site only shows items if they are stock, but if the item which you order is not available for any reason, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel if you prefer not to wait.
If you would like to 'collect in person', we are located in Harpenden - drop us an email to arrange a time, you will be refunded your P&P costs if you collect direct from us.
Post & packaging costs are as follows:
£2.50 on orders up to £25
Free postage on orders over £25
If you would like to order in bulk, then please contact us for quote.
Please contact us for a quote for sending items internationally - firstname.lastname@example.org
All prices are correct at the time of going to press, we do, however, reserve the right to change the price and specification of products without prior notice.
GUARANTEE & RETURNS
We hope that you will enjoy your order. Should you have reason to contact us on the rare occasion you are unhappy, please notify us within 24 hours of receipt either by phone or email. Items should be returned in their original condition within 7 days.
Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post.
We will process your refund as soon as we receive your parcel. We cannot grant a refund or exchange on any product that fails to reach us.